Refund policy

At Chasing My Paradise, we are a small, family-owned business dedicated to crafting and delivering sustainable, organic products. Every order is handled with care by us personally, so we truly appreciate your understanding and support when shopping with us.

To help us minimize unnecessary returns, we kindly ask that you carefully check our sizing guides before placing your order. This helps us reduce waste and ensure that you receive items that fit perfectly the first time.

Returns

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. However, please note that we do not provide return labels, and you will be responsible for covering the shipping cost of any returned items.

To be eligible for a return, your item must be in the same condition as you received it — unworn, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please email us at [info@chasingmyparadise.com]. If your return is accepted, we’ll send you detailed instructions on how and where to send your package. Items sent back to us without prior approval will not be accepted.

Damages and Issues

We thoroughly inspect all our items before shipping. In the unlikely event that your order arrives damaged, defective, or if you received the wrong item, please contact us immediately at [info@chasingmyparadise.com] so we can make it right.

Exchanges

If you need a different size or item, the fastest way to ensure you get what you want is to return the original item and make a separate purchase for the new one once the return is accepted.

Refunds

Once we receive and inspect your returned item, we will notify you whether the refund has been approved. If approved, you’ll automatically be refunded to your original payment method within 10 business days. Please keep in mind that your bank or credit card company may take additional time to process and post the refund to your account.

If more than 15 business days have passed since your refund was approved and you still haven’t received it, please contact us at [info@chasingmyparadise.com].